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Client Statements / Diamond Resorts
« Last post by Staff 7 on February 08, 2017, 01:35:44 pm »
Mr & Mrs D told us on 31 January 2017

On 4 July 2008 whilst on holiday in Crete we were encouraged to purchase a 6 week timeshare at a cost of £3,495 which was paid on the day by credit card.  When we took our first week in the timeshare in 11-18 July 2010 we were given a further presentation and encouraged to upgrade to a 25 year timeshare, at a cost of £13,105 which we paid on the day by credit card.  We have paid the annual maintenance fee every year, which has been increasing and have deposited every year with RCI for the past 2 years.  We currently have approx. 110 points with RCI because we could not find a suitable place to go to use up our points due to lack of availability.  When purchasing our timeshare we were offered the Red zone which gave us flexibility in peak season, but now we have been told by Diamond Resorts that we can only take week 40.  When purchasing the timeshare we were assured of exclusivity but we have discovered that it is cheaper and more flexible to book with at a cheaper price than our maintenance fee.  We were also informed when purchasing the timeshare that we could upgrade to a 2 bed unit but this proves also not to be the case.  We upgraded our RCI to Platinum in the hope of having more flexibility but there continues to be a lack of availability.  We do not wish to leave this burden of liability to our children.  From 7-14 March 2015, we were invited to take a free week in Tenerife with Diamond Resorts who hoped that we would convert from RCI to Diamond Resort Points, but we declined to do so.  In the light of the above we feel we were mis-sold our timeshare.
Client Statements / Costa San Antonio
« Last post by Staff 7 on February 08, 2017, 01:35:15 pm »
Mr & Mrs B told us on 30 January 2017

We bought in 2015 and paid everything by credit card on the day.
I (Mr B) have suffered 2 heart attacks since and am no longer able to travel so would like the contract terminated and make a claim as I believe monies should not have changed hands during the cooling off period.
Client Statements / Anfi
« Last post by Staff 7 on February 08, 2017, 01:34:31 pm »
Mr & Mrs S told us on 30 January 2017

We came into contact with Anfi during a presentation at our holiday resort in Mas Palomas in 2006.  We were offered a no obligation tour around Anfi with a 42€ thank you whether we joined or not, and were given a taxi ride to Anfi and return to our resort thereafter.  We did purchase on the day, were not given a cooling off period and gave an initial deposit of £1,000.  We were then talked into changing to Floating weeks x 2 in 2009 and again no cooling off period with a deposit of £1,500.  When we asked in 2013 about relinquishing our contract due to financial reasons they said we could not!
Client Statements / Anfi
« Last post by Staff 7 on February 08, 2017, 01:34:00 pm »
Mr & Mrs G told us on 25 January 2017

The timeshare was sold as an investment, something to pass on to our family.
We were pressured to buy and sign on the day.
Each time we have been to Anfi, we were pressured into upgrading until we have what we have now, then we said no more.
Client Statements / Canal Time
« Last post by Staff 7 on February 08, 2017, 01:33:36 pm »
Mrs D told us on 24 January 2017

My timeshare lasts until 2068 which as I am now 75 years I won’t be able to use these facilities as will be dead.  I do not wish my family to inherit the debt.  My husband has now passed away and my health means that I am now disabled and will no longer be able to fly abroad.
I paid £1,000 deposit by credit card when I purchased the timeshare which I have been advised has been incorrect.  I never realised what perpetuity meant, I want out please.
Client Statements / Heritage
« Last post by Staff 7 on February 08, 2017, 01:33:07 pm »
Mr & Mrs H told us on 23 January 2017

We stayed at Heritage Resorts on a promotional holiday.  At the presentation we were told to relinquish our timeshare at Club Flamingo and that when we were ready to sell Club Heritage we could get £12,800 compensation for Club Flamingo.  When asked how they can afford to pay this we were told that they are associated with large corporate companies (they showed us a sheet of paper with logos of these corporates) who are able to write this off as a tax expense.  When we tried to relinquish our Club Flamingo membership it was refused.  We have never used the timeshare at Club Heritage.
Client Statements / Anfi
« Last post by Staff 7 on February 08, 2017, 01:32:39 pm »
Mr & Mrs O told us on 23 January 2017

Thomson ( TUI) offered a trip from our hotel to Anfi to enjoy the facilities with minimal talk on Anfi.  Reality – High Pressure Sales!
Very high pressure sales from more than one salesman.  Told to get this deal must pay deposit “today”.
Told the resort was “exclusive to members”.
Sold on the basis this was an asset that was likely to increase in value.
Not told that exchange rights etc (RCI) were not transferable to any buyer if we sold.
Reality is a next to worthless “asset” that will be a millstone to us and our children due to perpetuity.
Have used the resort regularly and had a good experience apart from continual pressure to upgrade.
Client Statements / Marriott
« Last post by Staff 7 on February 08, 2017, 01:31:31 pm »
Mr G & Ms P told us on 18 January 2017

Marriott told us they would sell the land after 78 years we would receive a percentage back.
Higher than expected maintenance fees, should have been in line with inflation.
Pressure to purchase on the day.
Signing of the purchase agreement, making full payment within 90 days.
Client Statements / Diamond Resorts
« Last post by Staff 7 on February 08, 2017, 01:30:51 pm »
Mr & Mrs D told us on 18 January 2017

Promised it would be an investment.
Maintenance fees increased greater than inflation.
Promise that we would be able to exit at any time.
No cooling off period.
Signed purchase agreement on the day.
Paid deposit on the day of purchase.
Not told maintenance fees would increase annually.
Client Statements / Club La Costa
« Last post by Staff 7 on February 08, 2017, 01:30:22 pm »
Mr & Mrs M told us on 16 January 2017

Bought 2007 CLC used for 2 to 3 years then m/fees got too high.  Surrendered back to CLC but still have finance.  99 year lease. 
Nothing from CLC to confirm surrender.
Points only.
Told they would buy it back it was an investment and would go up in value the same as property.
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