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November 19, 2017, 09:44:56 pm
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News: Welcome to the ITRA Forum! Feel free to participate in our forums :)

Recent Posts

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1
Client Statements / whats happening ???
« Last post by WeeRosco on April 20, 2017, 08:47:25 am »
Is this site still running ???
2
Client Statements / Club La Costa
« Last post by Staff 7 on February 21, 2017, 12:38:34 pm »
Mr & Mrs C told us on 18 February 2017

We did a survey over the phone and told we won a free holiday for 7 nights in Spain (Malaga).  We were told to pay £99 for the holiday.  We donít remember being told about the cooling off period but felt pressured to get into the contract.  We were promised that the contract will be 19 years and our property will be sold and we would benefit.  We feel the paying of maintenance fees is unfair as we already pay towards our property as promised.  We have used the service three times and had a poor experience.  Pressurised to purchase more.
3
Client Statements / RCI Diversified
« Last post by Staff 7 on February 21, 2017, 12:38:02 pm »
Mrs  B told us on 17 February 2017

First bought in 2009, paid full amount by credit card.
Paid £3,000.  Six months later had a phone call offering another 20,000 points for £800 plus.  This was over 50+ which we have found out is illegal.  My husband has also suffered a stroke and we are no longer able to use it plus m/fees are too high.
4
Client Statements / Atlantic Garden Club
« Last post by Staff 7 on February 21, 2017, 12:37:26 pm »
Mr P told us on 10 February 2017

We were approached in the street adjacent to the hotel.
The initial meeting was quite intense and took approx. 3 hours.  They told us that we could take holidays anywhere in the world and would only pay a flat rate, regardless of location for the accommodation.
We were given breakfast and at the end of the meeting, champagne.
We were told that if we didnít use the facility we wouldnít pay maintenance fees.
We were told that we could exchange weeks, but this never happened, we were told that we cannot swap directly.
We have never used the facility.
5
Client Statements / Diamond
« Last post by Staff 7 on February 21, 2017, 12:36:43 pm »
Mr & Mrs D told us on 9 February 2017

We first bought in 2001 in Spain.
During a holiday in USA we were coersed into changing to USA points system as told it was better for the exchange , this proved to be untrue.  On return to Spain we were pressurised into changing into fractional which again turned out to be a mistake and the m/fees have risen to nearly £5,000 a year.
We feel we have been continually lied to and mis-sold.
6
Client Statements / Costa San Antonio
« Last post by Staff 7 on February 21, 2017, 12:36:14 pm »
Mr R & Ms B told us on 8 February 2017

Holiday timeshare tout in resort.
Full amount was taken on the day via visa.  14 days were given but on holiday most of that time anyway.  We did feel pressured into buying the timeshare.  We were told that we had a floating week we could take during the year apart from Xmas & New Year and July & August.  We feel we have been miss sold as we were asked to pay a further £2,900 to enable us to book at any time during the year except for July & August & Xmas period. W refused and were told that we can book any week during Jan, Feb, Nov & December (excluding Xmas).  We used the week in 2016.  We were pressured at the time to buy the extra periods at a value of £2,900.
7
Client Statements / RCI Royal Golf Park
« Last post by Staff 7 on February 21, 2017, 12:35:44 pm »
Mr & Mrs P told us on 8 February 2017

Given hard sell.
Told get full value back after 3 years.
Havenít been able to find a holiday we want so have never used points.
Offered free holidays which never materialised.
Offered to get rid of original timeshare which they didnít.
No cooling off period.
Offered a free holiday to go and sort out the original sale.
Emailed RCI about getting rid of points Ė no reply.

8
Client Statements / Infiniti Points
« Last post by Staff 7 on February 21, 2017, 12:34:56 pm »
Mr & Mrs S told us on 3 February 2017

First purchased in 2010 Infiniti Points in Tenerife, used the system for many years but maintenance fees have become too expensive.  In 2012 went to Portugal and told them we wanted out of the timeshare.  Were told that if we paid another £3,714 we could surrender our timeshare is 5 years with no penalty.  What happened was they sold us another timeshare and this would not terminate our original agreement. We were scammed.
9
Client Statements / Club La Costa
« Last post by Staff 7 on February 08, 2017, 01:36:10 pm »
Mr & Mrs M told us on 02 February 2017

First contacted when on an exchange through RCI.
Informed of cooling off period.
Pressured in so much as told deal would only last that day.
Promised this was an investment with a good return.
Completely assured this was an investment in a piece of property.
Misrepresentation of Fractional points.
No complaints with CLC holiday company but totally deceived by selling process.
10
Client Statements / Diamond Resorts
« Last post by Staff 7 on February 08, 2017, 01:35:44 pm »
Mr & Mrs D told us on 31 January 2017

On 4 July 2008 whilst on holiday in Crete we were encouraged to purchase a 6 week timeshare at a cost of £3,495 which was paid on the day by credit card.  When we took our first week in the timeshare in 11-18 July 2010 we were given a further presentation and encouraged to upgrade to a 25 year timeshare, at a cost of £13,105 which we paid on the day by credit card.  We have paid the annual maintenance fee every year, which has been increasing and have deposited every year with RCI for the past 2 years.  We currently have approx. 110 points with RCI because we could not find a suitable place to go to use up our points due to lack of availability.  When purchasing our timeshare we were offered the Red zone which gave us flexibility in peak season, but now we have been told by Diamond Resorts that we can only take week 40.  When purchasing the timeshare we were assured of exclusivity but we have discovered that it is cheaper and more flexible to book with Bookings.com at a cheaper price than our maintenance fee.  We were also informed when purchasing the timeshare that we could upgrade to a 2 bed unit but this proves also not to be the case.  We upgraded our RCI to Platinum in the hope of having more flexibility but there continues to be a lack of availability.  We do not wish to leave this burden of liability to our children.  From 7-14 March 2015, we were invited to take a free week in Tenerife with Diamond Resorts who hoped that we would convert from RCI to Diamond Resort Points, but we declined to do so.  In the light of the above we feel we were mis-sold our timeshare.
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